Analytics in Freshservice – Enabling Powerful Insights for the Service Desk

2018-06-27T12:23:56+01:00June 27th, 2018|Categories: General|

Written by Sanjeev NC on May 29, 2018 Service desk leaders are struggling with data today. It’s not because they don’t have data; it’s because they can’t draw meaningful insights from it. We realised something important in conversations with our customers.   Currently, they are dependant on expensive BI tools to build a report they want. BI tools [...]