Freshservice – only ITSM tool to rank in G2 Crowd Top Mid-market Software

Freshservice has ranked highest in customer satisfaction in the G2 Crowd Spring 2016 Best Service Desk Software Grid, and has been named ‘High Performer’ for its quality of support, overall ease of use, and strong market presence.

So many feats, so little time to revel in it. This time, we’re jubilant to share that Freshservice is the only ITSM tool to rank in G2 Crowd’s 2016 Top 25 Mid-market Software Products, and has also been named a category leader in GetApp’s Q3 2016 Top 25 IT Service Management apps in the cloud. Barely four months ago, Freshservice also ranked #1 in customer satisfaction in G2 Crowd Spring 2016 Best Service Desk Software Grid.

About the ranking

Every year, G2 Crowd releases its Top 25 Mid-market Software Products list that showcases the software that mid-market users rate highly, based on customer satisfaction scores that are determined based on reviewers’ likeliness to recommend the product to their peers. In addition to being in the top deck as 24 other finest business technology, Freshservice has ranked #9 with an overall customer satisfaction score of 9.38.

On the other hand, GetApp’s quarterly ranking showcases the top 25 cloud-based IT Service Management (ITSM) tools. Scored using five factors worth 20 points each, every software is marked for a total of 100 – with Freshservice ranking at #4 with user reviews based on integrations, mobile app availability, media presence, and security.


What it means for our customers

The mid-market business segment has always been one that’s helping us gain a competitive edge over other business technology. Our product is tightly knit with our customers’ needs, and we are constantly working hard to improve Freshservice to make our customer experience even more awesome.

Not to mention that we’re in amazing company – to be on the same deck as other products we admire and use every day, like Slack and TeamViewer, while also directly influencing the current ITSM marketplace requirements through Freshservice’s solid combination of ease of use and flexibility.

As described in G2 Crowd by Saulius B., Head of IT Infrastructure in Quay Technology Solutions Pte. Ltd.,

Freshservice is one of the most intuitive and user-friendly service desk automation offerings out there. User interface is sleek, tidy and uncluttered. It aligns very well with ITIL and has main processes covered under service operation. The solution is flexible, allows quite easy expansion (additional fields) and integration (many options available through Gamification aspect is also not found on many of the products but is valued by the new generation.

Over the past few months, Freshservice has taken bigger leaps to make work-lives easier for customers beyond IT as well – Freshservice is used across industries and business functions – be it HR, Facilities, Admin, Finance, or Marketing. We’re elated that our innovations are helping transform IT support across business segments and geography. Of course, this is only the beginning of many more kudos to come, and we can’t wait to celebrate more milestones – thank you for being supportive customers!