AI Implementing should not be the objective itself; the real goal is applying it to drive new business outcomes. The future of Customer Services, as with most technologies, lies with AI. Gartner reports that IT organizations spend 66 percent of their resources on day-to-day operations, in “keeping the lights on” activities. AI in Enterprise Woekflows would bring about automation of mundane work with agentic changes like auto ticket resolution, workload optimization, predictive maintenance, to name a few. The future will be heavily influenced by AI with effects reaching across departments, from the management to the agents to the customers.
