Resolve tickets raised via email, self-service portal, phone, or even in person. Track, prioritize, and assign tickets, and automate resolution processes to drive efficiency.
Maintain inventory of IT and non-IT assets. Be it contracts, hardware, software, and other configuration items, track and record asset details throughout its lifecycle.
Offer multiple services for various departments with the service catalog so users can place and receive requests in no time.
Identify bottlenecks, make informed decisions, monitor service desk performance, and improve service delivery with predefined and custom reporting capabilities for incidents, changes, and assets.
Make work simpler with popular third-party integrations and customizable plugins so you can manage services from the single window of your Freshservice account.