Make IT Service Management Simple

Freshservice uncomplicates the workload of your IT team with its easy to use and intuitive service desk.

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Easy to use service desk software for all your IT requirements

Efficiently manage change

ITIL Change management will make managing change, throughout its lifecycle, a walk in the park. Automating change approvals, managing daily change tasks, deploying change or rolling it back as part of a contingency plan can be effortlessly done.

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Empower your end-users

More often than not, the IT agents are weighed down with issues and requests from end-users than can be avoided. The extensive knowledge base feature of Freshservice provides easy to understand and simple to follow steps that can empower end-users to help themselves.

Streamline service requests

With the service catalog in Freshservice, the end-users can pick and choose the services required with ease. End-users will find it easy to select required services with an experience modeled after an e-commerce website.

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Measure service desk performance

Drive service desk efficiency by identifying bottlenecks and keeping track of key performance indicators (KPIs) with pre-defined reports for incidents, changes, and assets. Stay on top of SLAs by organizing the insights you discover into tailored reports.

Easily identify and resolve issues, and plan your investments by viewing the real-time data as presentations, and share the reports by various filters or formats of your choice.

The Freshservice Advantage

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Easy Customizable Setup

Setup and configure at ease with a modern and intuitive UI that requires minimal to no training

Multi-channel Support

Automate tasks and provide support for issues raised via email, self-service portal, phone, chat, or in person.

Information At Your Fingertips

Setup and configure at ease with a modern and intuitive UI that requires minimal to no training

Top Rated ITSM Software

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Trusted by over 10,000 customers

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