1. What information do we collect?
When you enter our website, we collect your browser information (which typically includes browser type, version, host operating system and browser language) and IP address. ITAMSoft uses your IP address to help diagnose problems with our server and for other administrative purposes including, but not limited to, directing you to a geographically closer data center, providing you a registration page in your country’s local currency. We also use IP addresses to gather broad demographic information from all visitors. You can browse portions of this website without giving us any additional information.
The products and services offered on ITAMSoft.com are only made available if we have certain information about you. To access these products and services, you will, from time to time, be asked to submit personal information about yourself. ITAMSoft’s registration form requires you to give us contact information (such as your name and email address), credit card information and demographic information (such as your zip/post code). Aggregate demographic, sales and traffic information data is also collected at our site. We may use this data for improving the products and services offered on ITAMSoft and developing marketing programs. ITAMSoft does not provide information about our members, sales, traffic patterns and related site information to any third party except those parties specifically involved in the transaction (such as payment or gateway providers).
Should you choose to include additional personally identifiable information to be displayed on your user profile on our website, we will necessarily process these details. Voluntarily submitted profile details we may also collect from you may include:
more detailed contact information;
information regarding your personal or professional experience and interests; and
information regarding your experiences with our services.
You will have the opportunity to make certain personal information on your user profile information visible (public) or invisible (private).
If you make any postings to public areas, such as public forums or by providing content, then this information will be stored on our databases for public viewing, and in such case, any personally identifiable information you submit will be publicly available and can be read, collected and used by other users, and could be used to send you unsolicited messages.
By entering your details in the fields requested, you enable ITAMSoft to provide you with the products and services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyze the profile of our visitors. They make it easier for you to maintain your preferences, and by seeing how you use ITAMSoft; we can tailor our website around your preferences. We will not resell or share any information gathered with our cookies to a third party.
3. Your ability to monitor and control cookies
Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalized services cannot then be provided to that user. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may, however, prevent you from taking advantage of services that ITAMSoft has to offer.
More information can be obtained on cookies by visiting www.allaboutcookies.org/manage-cookies/index.html which is run by the Interactive Advertising Bureau.
4. Our primary use of your personal information
The information you provide to ITAMSoft will be used for the following reasons:
to ensure that content from our site is presented to you in the most effective manner and to personalize your visit to our site;
to enable us to continuously enhance our products and services which we feel may be of interest to you;
to occasionally carry out market research including internal analytical research which will enable us to constantly improve your experience with ITAMSoft’s products and services;
to carry out our obligations arising from any agreements that may have been entered into between you and us; and
to notify you about changes to or other information about our products or services.
ITAMSoft periodically contacts customers using the information supplied. Customers and prospects may opt-out of receiving certain future mailings, such as the ITAMSoft newsletter and marketing mailings, in the following manners: (i) during the registration process, (ii) by clicking the unsubscribe link at the bottom of such mailings, or (iii) by unsubscribing in the members profile.
BlackFog may contact you for a number of purposes related to the products or services you have signed up for. For example, we may wish to notify you that a particular product has been improved or suspended. The only way you can opt out of receiving these types of administration communications would be to cancel renewal and cease to be a customer.
5. Additional Uses of Your Personal Information
6. Disclosure of your personal information
We reserve the right to disclose your personal information, without prior notice to you, as required by law, or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process. Additionally, we may share your personal information when we believe it is necessary to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the use of our software or services or using the BlackFog name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies.
We employ service providers and other companies and individuals to perform functions and provide services on our behalf who may have access to your member information needed to perform their functions and also to provide you with the services that you have requested, but these service providers may not use it for any other purpose. Such service providers may include credit card transaction processors, communication platform providers, and hosting services providers, and the information that could be provided to these service providers may include names, credit card numbers (we do not collect or store these ourselves and strictly adhere to PCI guidelines), email addresses and mobile phone numbers. Such service providers will be subject to appropriate contractual arrangements and security obligations as required by applicable law.
7. Direct Marketing – Opting in and Opting out
We would like to provide you with information via email about new products, promotions, special offers and other information which we think you may find interesting. We fully appreciate that “spam” has become a problem in recent years and this is why we make sure you have the power to choose whether or not you want to receive such mailings. Customers and prospects may opt-in to receive information from ITAMSoft regarding products or services that are considered of value by us and this is accomplished by selecting to receive such information during registration or by changing the preferences on your profile page.
ITAMSoft does not share your information with any third party unless you specifically grant permission to ITAMSoft by consenting via an opt-in offer or promotion. ITAMSoft is not responsible for removing information from third party lists that members have previously granted authorization to share. To opt-out of receiving future communications, you may unsubscribe using the links in the footer of the communication.
8. Our storage of your personal information
We will hold your personal information on our systems for as long as you use the products or services you have requested. If your subscription with ITAMSoft lapses, we will maintain your information for a reasonable period of time after it lapses to permit you re-establish your subscription and maintain any benefits you accrued while your prior subscription was in effect . In some circumstances it may be necessary to retain your personal information to deal with any disputes. Accordingly, ITAMSoft may store messaging transcript data (including message content, member names, times and dates) arising from the use of ITAMSoft Community services for a period necessary to fulfill such purpose. We will ensure that all personal information supplied is held securely. Your contribution to online forums on ITAMSoft, and your profile information linked to such information exchanges, may be maintained indefinitely by ITAMSoft in order to serve the site’s intended purpose.
Your personal data will be stored on our backup system, which is kept in case of loss of data. It may be that where data is lost, the personal data held on you as part of our backup system is used to restore your account to its status before the loss of data. All personal data (including communication data) stored on the backup system shall be held in a secure manner in compliance with applicable law. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features to try to prevent unauthorized access.
9. Links to other Web sites
Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. In order to grow our site, we form relationships with partners to promote ITAMSoft and encourage new customers.
This site contains links to other sites. ITAMSoft is not responsible for the privacy practices or the content of such websites. Therefore, if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
10. Users under age 13
If you are under the age of 13, you are not permitted to register as a user of the ITAMSoft Web site. A Note for Parents Concerning Privacy. ITAMSoft is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.ITAMSoft seeks to encourage children to consult with their parents before submitting their data. However, ITAMSoft believes that parents should supervise their children’s online activities and consider using parental control tools (such as BlackFog Privacy) available from online services and software manufacturers that help provide a safe online environment for children to work within. These tools can also prevent children from disclosing personal information without parental permission. For additional information about parental control tools, please consult the “Consumer Assistance” page of the Direct Marketing Association home page which can be found at www.the-dma.org.
11. Ownership Changes
13. Contact ITAMSoft
Mail: ITAMSoft B.V. Att: Chief Privacy Officer, NL-1127PA, Den Ilp (Amsterdam)
You have the right to request a copy of the personal information ITAMSoft holds about you and to have any inaccuracies corrected. There may be a small charge for such administration requests. All such enquiries should be sent to our Chief Privacy Officer.
Additionally, you may at any time change your information by updating your profile on the “My Profile – Edit” page.
14. Privacy Complaints by European Union and Swiss Citizens
Mail:ITAMSoft B.V. Att: Chief Privacy Officer, NL-1127PA, Den Ilp (Amsterdam)
ITAMSoft has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by ITAMSoft please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.