June 2019 - ITAMSoft

Analytics in Freshservice – Enabling Powerful Insights for the Service Desk
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Analytics in Freshservice – Enabling Powerful Insights for the Service Desk

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Analytics in Freshservice – Enabling Powerful Insights for the Service Desk

Harry Lieferink2019-06-18T12:08:47+02:00

Written by Sanjeev NC on May 29, 2018 Service desk leaders are struggling with data today. It’s not because they don’t have data; it’s because they can’t draw meaningful insights from it. We realised something important in conversations with our customers. Currently, they are dependant on expensive BI tools to build a report they want. BI tools [...]

Analytics in Freshservice – Enabling Powerful Insights for the Service DeskHarry Lieferink2019-06-18T12:08:47+02:00

Gartner analysts quote about the failure of SAM projects

Harry Lieferink2019-06-04T11:52:36+02:00

Gartner analysts have been quoting a startling statistic - that 75% of SAM projects are over budget and do not meet their basic objectives. Why is this happening? We believe that the approach many projects take is the reason for these failures. Many SAM projects start by using existing IT operations tools, such as Microsoft's SCCM, BMC's ADDM, IBM's BigFix for their [...]

Gartner analysts quote about the failure of SAM projectsHarry Lieferink2019-06-04T11:52:36+02:00