Analytics in Freshservice – Enabling Powerful Insights for the Service Desk

2019-06-18T12:08:47+02:00

Written by Sanjeev NC on May 29, 2018 Service desk leaders are struggling with data today. It’s not because they don’t have data; it’s because they can’t draw meaningful insights from it. We realised something important in conversations with our customers.   Currently, they are dependant on expensive BI tools to build a report they want. BI tools [...]

Analytics in Freshservice – Enabling Powerful Insights for the Service Desk2019-06-18T12:08:47+02:00

Gartner analysts quote about the failure of SAM projects

2019-06-04T11:52:36+02:00

Gartner analysts have been quoting a startling statistic - that 75% of SAM projects are over budget and do not meet their basic objectives.  Why is this happening?  We believe that the approach many projects take is the reason for these failures.  Many SAM projects start by using existing IT operations tools, such as Microsoft's SCCM, BMC's ADDM, IBM's BigFix for their [...]

Gartner analysts quote about the failure of SAM projects2019-06-04T11:52:36+02:00

Using IT Asset Management to Help Manage Technology Risk

2018-10-04T21:31:58+02:00

Written by Arvind on September 28, 2018 In modern digital businesses, technology plays a critical role in enabling competitive advantage, operational effectiveness and company success – but that also means that it is a big source of risk.  As the technology dependency grows, managing that risk becomes more critical than ever. IT Asset Management (ITAM) can be an [...]

Using IT Asset Management to Help Manage Technology Risk2018-10-04T21:31:58+02:00

BlackFog appoints ITAMSoft as distributor for Netherlands, France, Belgium and Luxembourg

2016-12-11T12:50:26+01:00

BlackFog appoints ITAMSoft as distributor for Netherlands, France, Belgium and Luxembourg Amsterdam, 7 March 2016. BlackFog is pleased to announce that it has partnered with ITAMSoft B.V. to act as a distributor of BlackFog Privacy, its Cyber Privacy solution throughout the Netherlands, France, Belgium and Luxembourg. With the increased awareness and regulatory environment in [...]

BlackFog appoints ITAMSoft as distributor for Netherlands, France, Belgium and Luxembourg2016-12-11T12:50:26+01:00

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